Frequently Asked Questions
Does FiloMilo ship their products all over India?
Yes, FiloMilo ships PAN India with delivery times typically around 5-7 working days.
Remote locations, weather conditions, and government regulations may cause slight delays.
How long does it take for my FiloMilo order to be processed and shipped?
Orders are processed and shipped within 1-3 days, with FiloMilo aiming to ship on the same day, except for weekends or holidays.
Can I track my FiloMilo order?
Yes, FiloMilo will share order tracking details through message or email. You can use this information to track your order and contact FiloMilo if you encounter any issues.
What is FiloMilo's return policy?
FiloMilo offers a 30-day return policy with a 100% refund. Items must be in the same condition received, unworn or unused, with tags, and in their original packaging. Receipt or proof of purchase is also required.
How do I initiate a return for my FiloMilo purchase?
To start a return, contact FiloMilo at tabpspetspvtltd@gmail.com and send the return to: 315 C, V K Road, Peelamedu, Coimbatore - 641004. Items sent back without first requesting a return will not be accepted.
Are FiloMilo pet food products safe for pets with allergies or dietary restrictions?
FiloMilo uses high-quality ingredients and incorporates Ayurveda principles in their pet food formulations.
However, it is essential to consult your veterinarian for the most appropriate food choice for pets with allergies or specific dietary restrictions.
How can I determine the appropriate FiloMilo pet food product for my pet?
Consult your veterinarian or refer to FiloMilo's product descriptions for specific recommendations and guidelines based on your pet's age, breed, size, activity level, and dietary requirements or health concerns.
When will I receive my refund for a returned FiloMilo item?
Once FiloMilo receives and inspects your return, they will notify you if the refund is approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.